Atlantis, The Palm Enhances Five Star Guest Experience with Mobile Devices Managed by AirWatch

DUBAI, United Arab Emirates: Atlantis, The Palm, the Middle East’s premier entertainment resort destination, has successfully deployed an enterprise mobility management (EMM) solution from AirWatch® by VMware®, the leading EMM provider. Going mobile has enabled the luxury resort to transform its operations and implement a bring your own device (BYOD) initiative to streamline internal processes and enhance the five star travel experience for its guests.

Guided by EMW, a smart convergence expert and leading supplier of ICT services and products in the Middle East, Atlantis, The Palm selected AirWatch as its EMM provider. “The primary driver for implementing AirWatch was the need to streamline operations within our extensive housekeeping department,” says Joe Tesfai, senior vice president, information technology, Atlantis, The Palm. “We saw the potential to drastically improve efficiencies and create significant cost savings through AirWatch. The solution offers a reliable EMM platform that enables device administration from a single location.”

With AirWatch, Atlantis, The Palm can now deliver a host of new services to elevate the experience of its guests, such as using mobile devices to access reservation details, expedite the check-in process and streamline housekeeping tasks. The luxury hotel, which has earned a reputation for providing excellent service, uses iPods to assign staff members to clean rooms based on factors like availability and special requests from guests. Additionally, the resort is evaluating using digital menus on tablets instead of printed menus so that items can be dynamically updated.

The resort’s entire mobile fleet, which includes 150 iPods and approximately 800 other mobile devices, is secured and managed by AirWatch. The BYOD program allows employees to connect to the network to receive corporate email and securely access the Internet, which has increased efficiencies and improved productivity throughout the organization.

“We’ve dedicated significant resources to create the broadest platform and depth of expertise to empower resorts like Atlantis, The Palm to meet the challenges of the hospitality industry and provide an unmatched level of service to their guests,” says John Marshall, senior vice president and general manager, AirWatch by VMware. “The AirWatch platform enables hospitality organizations to transform the traditional service model by mobilizing housekeeping staff, restaurant servers and management.”

About Atlantis, The Palm, Dubai:

Atlantis, The Palm is the first entertainment resort destination in the region and located at the center of the crescent of The Palm in Dubai. Opened in September 2008, the unique ocean-themed resort features a variety of marine and entertainment attractions, as well as 17 hectares of waterscape amusement at Aquaventure Waterpark, all within a 46 hectare site. It is home to one of the largest open-air marine habitats in the world, with over 65,000 marine animals in lagoons and displays including The Lost Chambers Aquarium, a maze of underwater corridors and passageways providing a journey through ancient Atlantis.

Aquaventure features 18 million liters of fresh water used to power thrilling waterslides, a 2.3 kilometer river ride with tidal waves and pools, water rapids and white water chargers. Dolphin Bay, the unparalleled dolphin conservation and education habitat, was created to provide guests a once in a lifetime opportunity to learn more about one of nature’s most graceful mammals. Atlantis, The Palm is also known as the culinary destination in the region with a collection of world-renowned restaurants including Nobu and Ronda Locatelli. The resort boasts an impressive collection of luxury boutiques and shops as well as extensive meeting and convention facilities.

About AirWatch by VMware:

AirWatch by VMware is the leader in enterprise mobility management, with more than 12,000 global customers. The AirWatch platform includes industry-leading mobile device, email, application, content, and browser management solutions. Organizations can implement these solutions across device types and use cases, including complete EMM for corporate and line of business deployments, and containerized solutions for Bring Your Own Device (BYOD) programs. Acquired by VMware in February 2014, AirWatch is based in Atlanta. VMware is headquartered in Silicon Valley.