Gateway Expands Customer Services with SMS Notifications Feature

Gateway, an online hotel booking engine providing B2B booking solutions, has expanded its system to add an SMS notification feature that helps agents avoid unnecessary cancellation costs.

The new SMS notification service now makes it possible to enter a mobile phone number and multiple email addresses in order to receive notifications of any upcoming cancellation costs for a hotel booking made through the Gateway system. Agents can also decide how many days in advance they would like to receive the notifications.

Mr. Shahjahan Syed, Regional Sales Manager GCC and Middle East for Gateway, said: “With the Gateway customer support desk that is accessible 24/7 via mail, telephone and chat, the new feature will further augment the exceptional quality of service that Gateway provides to its users.”

The new SMS notification feature has received favourable responses from many of the agents within Middle East signed up to the Gateway system.

To date Gateway is the only online booking system in the Middle East offering this kind of SMS notification service along with a permanently accessible customer service. With access to over 200,000 unique hotels worldwide, Gateway also remains the only hotel booking engine to provide travel agents access to business and leisure hotels, boutique hotels, aparthotels, wellness resorts, and guest houses worldwide.

Travel Agents currently using the Gateway2Travel system can start booking the hotel properties at competitive rates while others can easily gain access by subscription at our Website or by contacting our sales department via Email.