wasl properties, a subsidiary of wasl Asset Management Group, has announced the launch of its Smart Centre. Opening for business in conjunction with UAE Innovation Week – which runs from November 22-28 – the new facility aims to continue the outstanding success of wasl’s eService programme, which since its implementation four months ago now sees 95% of property and land renewals conducted online.
“We are extremely excited about the launch of our new Smart Centre, which is wasl’s latest innovation to achieve outstanding performance and high levels of customer satisfaction in Dubai’s real estate sector. It is a tangible manifestation of our vision and strategy to improve the provision of swift, convenient and transparent services to customers,” said Zainab Mohammed, CEO Property Management and Marketing, wasl properties.
wasl’s Smart Centre will see its eServices taken to the next level, with the launch of the centre enabling the company to manage all of wasl’s leasing transactions and processes through online services. The facility is considered the first and only dedicated centre that conducts leasing for property and land related transactions utilising smart services and will build on the company’s accomplishments in progressively moving online.
Operating 24 hours-a-day and seven days a week, wasl’s Smart Centre will facilitate online real estate transactions, including lease renewals, maintenance requests, tenant profile updates, parking requests, NOC requests, violations registration, complaints registration, official letter requests and payments. The company says that the centre fulfills two main goals; the first to maximise customer convenience and the second to play an important role in Dubai’s ambition to be a Smart City that links vital services through the use of smart devices accessed via high-speed wireless internet connections.
“wasl’s Smart Centre forms part of our broader goal to be an instrumental force in supporting the inspired vision of His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, which aims to transform Dubai into a world-beating Smart City. It was an obvious decision to open the facility to coincide with the UAE Innovation Week, when the very best of the country’s technological advances will be celebrated,” added Ms. Mohammed.
Since the full implementation of its eServices, wasl has been enhancing the service to a greater operational capacity so that customers can access more transaction processes through their electronic and mobile devices and without the need to be physically present at any of wasl’s offices. Such has been the success of the programme that today 95% of tenant and land lease renewals are conducted online through the eServices portals – a significant achievement in view of the company’s portfolio of nearly 35,000 residential units and 5,200 plots of industrial land. The introduction of wasl’s eServices has seen the average number of monthly online transactions related to property at around 2000, with the number of transactions for land half that figure.
“wasl has been a pioneer in adopting information technology innovations for Dubai’s real estate sector, which is an industry that is underpinning the continued growth of the city. Our new Smart Centre is helping this growth by being a dedicated facility that handles and processes a comprehensive array of property transactions online, providing a swift and hassle-free service to our customers,” added Ms. Mohammed.
